KYC & AML Policy

At AI-powered currency conversion platform, our KYC process involves gathering and validating essential information about you: your complete legal name, birth date, state or country of residence, communication methods and the payment source you plan to utilize. We validate the information submitted during registration against the supporting documents you provide.

What we do not do

We do not ask for your online banking password, your full card PIN, or remote access to your device. No member of our team will ever request those. Any message that does is not from us and should be reported through the abuse form.

AML controls are broader than a one-off identity check. They cover risk classification of new accounts, sanctions and politically-exposed-person screening, limits on unusual funding patterns, record keeping, internal escalation of suspicious activity and, where the applicable law requires it, reporting to the competent authority.

Where AML rules and a client instruction conflict, the AML rules take priority. That can mean a delayed transaction, a request for additional documents, or a restricted account until the matter is resolved.

What is monitored

Account activity patterns, deposits and withdrawals, modifications to payment methods, updates to location or communication information, usage that differs from your initial profile, and transactions identified by our monitoring systems.

What can happen as a result

• A request for refreshed documents or an explanation of the source of funds.
• A temporary hold on a specific transaction while it is reviewed.
• Adjustment of the limits published in your account.
• Restriction or closure of the account where the law requires it.

Records

Identification data and transaction records are retained for the period required by applicable law after the relationship ends, and are handled in line with our Privacy Policy. In some jurisdictions, legal restrictions prevent us from notifying you when a suspicious activity report has been filed.

Review times depend on volume, on the quality of the uploads and on whether any additional screening is triggered. The processing window that applies to your account, together with the current status of each document, is shown in your account area - that published figure is the one to rely on, not any figure quoted elsewhere.

• Clear, complete, unedited uploads are reviewed fastest.
• Requests submitted outside business hours are queued for the next working day.
• Enhanced review, where required, adds time and is communicated to you.

If a determination is ambiguous, contact our team to request clarification. When legally permissible, we will provide the reason for our decision.

1. Identity document

A government-issued document that shows your photograph, full name, date of birth, document number and expiry date. Commonly accepted types are a passport, a national identity card, or a driving licence where it is issued as a photographic identity document. The document must be valid and not expired.

2. Proof of address

A recent document, usually issued within the last few months, showing your name and your residential address as it appears on your account. Typical examples are a utility statement, a bank or card statement, a local tax or municipal notice, or an official letter from a public authority. Post-office boxes and addresses belonging to someone else are not accepted.

3. Proof of payment method

Documentation confirming ownership of the funding source. For credit or debit cards, this typically means a photo displaying your name, first 6 digits and final 4 digits plus expiration date, with all other numbers and the CVV obscured. For bank transfers, a bank statement or letter in your name containing the account number or IBAN. For digital payment services, a photo of the profile page showing your name and account identifier.

Formats and file size

Upload limits, accepted file types and any additional document requests are shown in the verification area of your account. Documents in a language other than the account language may require a translation; the compliance team will tell you if that applies.

1. 01

   Legal obligation

   Services that hold or transmit client funds are generally required to identify their clients before providing the service. This is not optional and applies to every account without exception.

2. 02

   Protecting your money

   Verification ties an account to one identifiable owner. It makes account takeover far harder, and it means withdrawals can only be sent back to a payment method proven to belong to you.

3. 03

   Keeping the platform clean

   Screening keeps sanctioned parties and anonymous shell activity off the platform, which protects every other client using it.

4. 04

   Faster payouts later

   When an account is fully verified at the outset, no verification delays occur during withdrawal requests, when speed matters most.

• Give accurate, current and complete information, and keep it up to date.
• Only transfer money from accounts you own and use payment methods that belong to you - never use another person's funds or payment methods.
• Keep one account only, and keep your credentials private.
• Reply to verification requests with required documentation by the deadline provided.
• Tell us promptly if you change country of residence, legal name or payment method.
• Notify us right away if you believe someone has gained unauthorized entry to your account.

Submitting falsified or altered documents is a serious matter. It leads to closure of the account and, where applicable law requires, notification of the competent authority.

1. 01

   Register

   Create the account with your real legal name, date of birth, country of residence, email and phone number. Details that do not match your documents are the most common cause of delay.

2. 02

   Confirm contact details

   Confirm your email address and, where requested, your phone number. This proves the contact channels belong to you.

3. 03

   Upload your identity document

   Upload the pages that carry your photograph and personal data. Some checks include a short liveness or selfie step to confirm the document belongs to the person holding it.

4. 04

   Upload proof of address

   Upload a recent qualifying document in your name at the address on file.

5. 05

   Confirm the payment method

   Supply documentation for the payment method you will use for account funding and to obtain withdrawals.

6. 06

   Screening and review

   Our compliance team reviews the file, runs the required sanctions and risk screening, and either approves the account or asks for a correction.

7. 07

   Confirmation

   You will be informed whenever your verification status is updated. Your current verification status can be reviewed in the verification section of your account at any time.

Licenses & regulatory information